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HP Recommended
Omen 15-dc1068tx
Microsoft Windows 10 (64-bit)

Hello, my laptop is Omen 15-dc1068tx came with SSD Toshiba KXG60ZNV512G preinstalled

laptop is currently around 7 months old, and after installing CrystalDiskInfo a few months ago, ive noticed that my SSD health is dropping fast for no apparent reason

i thought it might be due to many write cycles, but since the time it dropped to 95% i wasnt installing-uninstalling pretty much of anything and it still dropped to 94% recently

performance in benchmarks are also suffered somewhat (from 212% when i just purchased it to 195%  now on average)

what is wrong with it, help?

2 REPLIES 2
HP Recommended

so, guys, nobody has any suggestions?

maybe is there a way i could contact any official hp representative?

or i should just wait for ssd to completely fail and go for warranty?

HP Recommended

@Micpb HP doesn't recommend using 3rd party applications to benchmark the device or its components, as it may not be accurate, that said, if you feel like the SSD is malfunctioning or failing, I suggest you run an extensive hardware test using the below steps, to confirm the same:

 

Install the latest version of the HP Hardware diagnostics (UEFI) on your device using this link: Click here for details

  • Hold the power button for at least five seconds to turn off the computer.
  • Turn on the computer and immediately press Esc repeatedly, about once every second. When the menu appears, press the F2 key.
  • On the HP PC Hardware Diagnostics (UEFI) main menu, click System Tests.
  • Click Extensive Test.
  • Click Run once, or Loop until error.
  • While the test is running, the time remaining and test result for each component display on the screen.

If a component fails a test, write down the failure ID (24-digit code) for when you respond back to us.

 

P.S: Welcome to HP Community 😉

If you wish to thank me for my efforts, you could click on "Accept as solution" on my post as the solution should help others too.

Riddle_Decipher
I am an HP Employee

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.