SSD not found

[dicdanger]

I purchased an HP 17-cn4047rn and am trying to get an SSD I installed internally (separate from the C drive) to be recognized. I used what I believe to be the correct SATA to motherboard cable - listed as "New Genuine HP 17-CN 17-CP 470 G10 HDD Hard Drive Connector Cable M75893-001".  But it is not seen by explorer or Disk Management.  It is correctly seen when the SSD is connected externally with a SATA to USB cable.  I installed the latest BIOS but this had no affect.  I ran the Hard Drive/SSD test and received a couple of warnings (see image attached).  I upgraded from windows 11 home to pro but that didn't help.

Hard Drive/SSD test results

[Elohi_NR]

Hi @dicdanger,

Welcome to the HP Support Community. 

I'd be glad to help you! 

I understand how frustrating it can be when your new SSD isn't being recognized properly, especially after you've taken the time to install it. Let’s work through this to get your SSD up and running!

• Did the SSD show up in BIOS/UEFI settings when you checked, or is it not visible there as well?
• Are you able to detect the SSD in Device Manager under Disk Drives or Storage Controllers when it's installed internally?
• When you connected the SSD externally using a SATA to USB cable, did you assign it a drive letter or initialize it in Disk Management?

Let's try these steps. 

Check BIOS/UEFI Settings: Reboot your laptop and enter the BIOS (usually by pressing F10 during startup). Check if the SSD is detected under the Storage or Boot tab. If it’s not listed there, it could be an issue with the cable or the SSD itself. Ensure that the SATA ports are enabled and configured correctly in BIOS.

Initialize the SSD in Disk Management: Since the SSD works externally, it might just need to be initialized or assigned a drive letter. Open Disk Management by right-clicking on the Start button and selecting Disk Management. If the SSD is listed but without a drive letter or partition, right-click on it and select Initialize Disk. Follow the prompts to initialize it, then create a new volume and assign it a drive letter.

Check the SATA Connector and Cable: While you mentioned using the correct connector cable, it’s still possible there’s a connection issue. Double-check that the SATA cable is securely connected both to the motherboard and the SSD. Also, try a different SATA cable to rule out the possibility of a faulty connector.

Run Hardware Diagnostics: Since you've received warnings during the hardware test, run a comprehensive diagnostic on the SSD and the internal storage setup. You can use HP PC Hardware Diagnostics (downloadable from the HP website) to check for any potential hardware faults. This could help pinpoint if the issue lies with the SSD or the laptop’s internal connections.

Reinstall or Update Storage Controller Drivers: In Device Manager, expand the Storage Controllers section and right-click on any entries related to your storage devices. Select Uninstall Device, then reboot your laptop. Windows should reinstall the drivers automatically. You can also visit the HP support page to download the latest chipset and storage drivers for your model.

If none of these steps work, there may be an issue with the motherboard’s SATA port or the SSD itself.

Hope this helps! Keep me posted for further assistance

Please mark this post as “Accepted Solution” if the issue is resolved and if you feel this reply was helpful click “Yes”.

[dicdanger]

The BIOS version F.07 seems very limited. I see nothing related to the sata ports.  The new drive cannot be initialized in disk managment because disk management doesn't see the drive.  I am on my second cable and have tried to use a different samsung SSD. If I cound attach a file, I could provide the test logs from the Hard Drive/SSD Extensive test from HP PC Hardware Diagnostics. see image below.  version 10.7.0.0 of these diags give the same result.

[Elohi_NR]

Hi @dicdanger ,

We apologize for the inconvenience. The issue seems to persist even after attempting the troubleshooting steps mentioned above.

This might require one-on-one interaction via remote assistance to fix the issue over the phone. 

I've sent you a private message with further instructions. In order to access your private messages, click the private message icon on the upper right corner of your HP Support Community profile, next to your profile Name or simply click on this link.

If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution button, that'll help us and others see that we've got the answers!