SSD not showing

[ABSr007]

I am using HP Pavilion ac-150101ex laptop. it comes with HDD1 TB,nevidia1650 4 GB graphic card, 8 GB of RAM. In warranty With help of costumer care service I have upgraded it with crucial 250 GB SSD and 8 GB of additional  RAM. and installed all windows setup in SSD. For 4,5 months it run smoothly without any problem. Now suddenly my window  crashed and the loop started of "your pc couldn't repair automatically ". I have tried many ways to solve it but its not working. i have checked list diskspace in CMD it does not detect  SSD only HHD is showing. any solution please help .  

[robmar0se]

What soes BIOS show when you start?  Does BIOS see the SSD? press F10 when you see the HP  logo

You need to eliminate that the SSD is faulty which being new will be under warranty, you can buy a SSD/USB adapter for pennies on ebay which would make it easier to check it out on another system.

HP haven';t been brillant on ensuring compatibilioty with SSD's, but yours being approx 2 year old should be okay, maybe a BIOS upgrade if available on the HP support site might help.

From your post you can obviously start it in cmd prompt, will it start in safe mode?

Otherwise buy yourself a Win 10 repair disk, cheap enoigh, and see if you can run a Win 10 repair?

[WAWood]

@ABSr007 

What you're being told about a warranty on the SSD is not correct.  HP does not warranty individual parts, even in the event of a replacement; instead, it warranties the entire laptop.  So, let's say you're in month 10 of the warranty and you add a new part.  That part is only covered for the REMAINDER of the original warranty.  So, if it fails 4 months later, that is NOT covered under the warranty.

Folks think SSDs, because they have no moving parts, do not fail -- but I've had several fail on me over the years.  And this sounds like what has happened to yours.

The error message means that Windows has become corrupted -- so much so, that it can no longer boot. MS puts up this message to tell you that Windows will repair itself -- but in my experience of having seen this dozens of times over the years, it has NEVER been able to make those repairs. So it keeps rebooting and redisplaying this again and again -- until you get disgusted and turn off the PC!

This problem is nearly impossible to fix -- from the standpoint of making repairs and leaving your stuff intact. Some steps for trying this are listed below, but they are very hard to do and if they do not work, you are faced with doing a complete Windows reinstallation to get your PC back working again.

And if that is the case, you need to come back here and tell us what failed so we can provide instructions for things you can to do retrieve some data from your drive before you do a complete reinstallation.
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First thing you need to do is see if you can restart in Safe mode -- by doing these steps: https://www.tenforums.com/tutorials/2304-boot-into-safe-mode-windows-10-a.html

If you don't know how to start using Advanced Startup Options, then read this: https://www.tenforums.com/tutorials/2294-boot-advanced-startup-options-windows-10-a.html

Then, follow these steps to reset Windows Update: https://www.tenforums.com/tutorials/24742-reset-windows-update-windows-10-a.html

If these work, when you finally reboot, you should then be able to login to a working Windows desktop.

If these don't work, you would have to resort to reinstalling Windows from scratch.

[ABSr007]

sir, As hp care told me I have installed recovery in HDD, pc is working but SSD not showing after all that (reset  and recovery stuff).

I have also diagnosed pc already many times. It not showing there either. as I have upgraded ram of 8 GB at  same time when upgraded SSD. It visible in result of memory test. 

here are sum pics for better understanding. please help me.

[ABSr007]

Sir, I am not asking Hp to care about SSD warranty . As I have 5 year of warranty on it from crucial. I just wanted to know the  "problem in SSD or in SSD slot". please help.

[robmar0se]

Good that you have win 10 back up and running.

It occurs to me that perhaps we should first check to see if the disk has been initialised - I have been doing this this afternoon on a crucial mx500 SSD.

There are two ways to do this.

1. Control panel (type control in search icon), then admin tools, then computer management, then disk management.  If you can see the blank drive then right click and initialside as a GPT disk.

2. You could also do this via diskpart, see here  https://www.diskpart.com/diskpart/initialize-disk-4125.html

If both options give no indication of the SSD disk, then I wouild verify that it is good, get a simple USB?sata adapter and try on another systerm.

You might find Crucial support hel;pful, better than HP disastrous support.

[ABSr007]

Thank You for reply . there is only HDD of 930 GB showing. Not any sign of extra space or SSD 😢. If my SSD is corrupted then it will show there or not . I am not getting if there is problem in my SSD or in SSD slot.

[samthebest999]

If your SSD is corrupted it will probably show, because the files/data on it is corrupted. Because it is not showing something is probably wrong with your SSD (eg. your SSD could be broken) or the port so nothing is wrong with windows.

Did you put the SSD in roughly/too much force? It could be something wrong with the port or SSD. Try crucial support just got some of their RAM. I have heard about easy support.

[robmar0se]

Sorry your reply is unclear.

Go a screen grab of diskpart > list disk andshow on yr reply

[ABSr007]