SSD overheating message in an HP notebook

[Angelot]

I wanted to ask you if in your opinion it is normal (and possibly what it means) that in a brand new HP laptop, with a 512 Gb SSD and W11, a message with a black background frequently appears, saying that a disk is overheated and could be damaged, and this even when you are just surfing the net without doing particular downloads or uploads. Thank you.

[ub6424]

Hello @Angelot 

Sorry to hear that you are having problems ... I would like to help you.

Let me check your basic system configuration before we focus on the <SSD> problem ...

(1) Run    msinfo32

- Select <System Summary>:

--->>> Copy/screenshot/paste following key/value pairs:

OS Name

Version

System Model

System SKU ( equals HP product number (p/n) )

Processor

BIOS Version/Date

BaseBoard Product

BaseBoard Version

(2) Start Windows <Device Manager>

- Expand <Other devices> ? (Those entries are for hardware for which Windows has not loaded a suitable driver)

- Expand <Disk drives>

- Expand <Display adapters>

- Expand <Network adapters>

- Expand <Sound, video and game controllers>

- Expand <Storage controllers>

--->>> Send screenshot

(3) Please report your results

[Angelot]

Okay, I'll do what you requested in the near future. Give me a day or two.

[Angelot]

[Angelot]

"Other devices" is not on the list.

[ub6424]

Hello @Angelot 

(1) Test your hardware Using the HP PC Hardware Diagnostics (UEFI)

--->>> Perform Extensive Tests

https://support.hp.com/us-en/document/ish_2854458-2733239-16

See section <Running HP PC Hardware Diagnostics UEFI tests when Windows doesn't start>

See how it works:

https://www.youtube.com/watch?v=14GKIpGPNRM

(2) Please report your results ( error messages, take pictures )

( if serial number, device id, UUID, System Board CT Number is displayed, please blur )

[ub6424]

Hello @Angelot

(1) Create Windows system <restore point>

How to Create a System Restore Point on Windows 10 or Windows 11

(2) Download and install BIOS Update

HP Notebook System BIOS Update (Intel Processors)

F.25 Rev.A

22.1 MB

Aug 5, 2022

Download

Why should you install the update ?

https://support.hp.com/us-en/document/ish_4123786-2338478-16

Quote: "

Updating the BIOS is recommended as standard maintenance of the computer. It can also help resolve the following issues:

• An available BIOS update resolves a specific issue or improves computer performance.
• The current BIOS does not support a hardware component or a Windows upgrade.
• HP Support recommends installing a specific BIOS update.

"

(3) Reboot

(4) Let BIOS be installed until it's completely done !

(5) Download and install / update

Intel Management Engine Interface (MEI) Driver

2145.1.42.0 Rev.D

18.3 MB

Jul 28, 2022

Download

Intel Serial IO Driver

30.100.2129.8 Rev.B

0.8 MB

Mar 24, 2022

Download

Intel Rapid Storage Technology Driver

18.6.1.1016 Rev.C

22.2 MB

Mar 24, 2022

Download

(6) Restart Windows

(7) Test your notebook

(8) Please report your results