SSD replacement on 14-dq2043cl

[Tony6891]

Hello, I'm trying to replace the 256 SSD card in my HP 14-dq2043cl laptop.  When I try reinstalling windows 11 it doesn't find the new drive.  Does anyone know why?

Thanks!

[pbroussard]

According to the Service Manual  your laptop has Intel Atom cpu with onboard memory=

Primary storage Embedded MultiMedia Controller (eMMC) 5.0 64 GB
Universal Flash Storage (UFS) v3.x 128 GB

Do you have a PCIE slot an ssd installed?

[Paul_Tikkanen · Accepted solution]

Hi, @Tony6891 

The parts list for your PC indicates that it comes with a 256 GB NVMe SSD and an Intel 11th gen core processor.

HP PartSurfer

When you want to clean install W10/W11 on PCs with the Intel 11th > 13th generation core processors, you have to install the Intel storage controller drivers during the Windows installation process.

Load the Intel storage controller drivers that I zipped up and attached below.

The attached file is good for both W10 & W11.

Copy all of the files in both folders in the attached file to a USB flash drive.

Have the flash drive and your Windows installation media plugged into USB ports.

Boot from the Windows installation flash drive.

When you get to the screen where no drives can be found, click on the Load driver option, browse to the flash drive with the storage controller drivers on it.

If you check the box, it will only include the compatible driver.

Click Next, and Windows should install.

Your other option would be to use the HP cloud recovery tool to make a bootable USB recovery drive to reinstall Windows, the drivers and the software that originally came with your notebook.

Here is an info link for how to use the utility.  You will need a 32 GB USB flash drive for this.

HP Consumer PCs - Using the HP Cloud Recovery Tool in Windows 11 and 10 | HP® Support

You can download the software from the Microsoft Store.

HP Cloud Recovery Tool - Free download and install on Windows | Microsoft Store

Since you have to use the utility on another PC as yours is not working, you have to enter your PC's product number in the tool's search window in order to proceed to make the recovery media.

Your PC's product number is 383K9UA#ABA

[Tony6891]

Yes it has a 256 and i need more.