SSD upgrade causes intermittent system halts

[kgschrader1]

I have installed a Crucial MX500 SSD in this laptop (15-af123cl).

Installed Windows 10 basic installation.

The laptop boots quickly and 'works', but it keeps intermittently halting.

I have spent many hours with Crucial and now they are saying it is a driver problem.

This is a basic installation off of a USB drive.

Even before installing all the latest updates and drivers, the system was halting.

Symptoms are jerky mouse, missing keystrokes, halting progress bars.

Does this laptop not support SSD's?

Does anyone know how to fix this

[Huffer]

If it did not support SSDs it would not work at all. It has been a while, but we used to regularly get reports of problems with HP notebooks and Crucial MX series SSDs. The only driver I would think you could install that would make any difference is the AMD chipset driver which should include the storage drivers. 

[Paul_Tikkanen]

Hi, @kgschrader1 

HP does not include the chipset drivers on your notebook's support page.

Select the W10 64-bit driver from the link below and restart the PC.

Revision Number  18.10.0830

File Size   65.4 MB

970 Drivers & Support | AMD

[kgschrader1]

Thanks for both of your responses so quickly.

I replaced the Crucial MX500 with a SanDisk SSD.

Same problem.

I downloaded the AMD drivers as you both suggested and installed.

No joy. The system response is the same. Halts completely for about a second, then works again for maybe 5 seconds, then halts again.

I much appreciate the quick responses.

I have spent way too much time on this laptop and will return both the SSD's and reinstall the Toshiba hard disk.

It's slow, but at least the system doesn't 'stutter' all the time. The SSD's make the mouse jerky and typing has to be deliberate, otherwise characters are missed. Difficult to use.

Thanks,

Kirby

[Paul_Tikkanen]

You're very welcome, Kirby.

Sorry that the updated chipset driver didn't work.

You did not install any other graphics driver but the one on the support page, correct?

Some folks install the latest graphics driver from the AMD website and that has been known to cause some stuttering/touchpad problems.

[kgschrader1]

An update:

After removing the SSD and re- installing the original HD, I reformatted and re-installed Windows.

And...

The stutter was back!

Yes, you are right. I wish I had known about the graphics driver issue.

I updated to all the MS updates; still the same.

I updated the AMD drivers: still the same.

I switched to the standard Microsoft graphics driver and the stutter has gone.

Not an SSD problem. A graphics problem.

Thanks,

Kirby