Safety battery recall, x360

[Deanoo1]

I've started using one of my old laptops which the system has disabled the battery due to a safety recall due to a fire potential risk. I'm finding it difficult to get hold of HP to investigate, can anyone help? Contact numbers etc and assistance shuts down because the laptop is out of the warranty period and the recall software doesn't recognise the battery as it's been disabled.

[zoey7886]

@Deanoo1, Welcome to the HP Support Community!  

Thanks for reaching out about your query regarding HP Notebook PC Battery Pack Replacement Program! 

We're thrilled to have the opportunity to assist you and provide a solution.  

HP has an active battery recall program that addresses safety issues with specific battery packs used in certain HP Notebook PCs. Here are the steps you can follow to address the issue with your battery and seek assistance:

Program Highlights

• Worldwide recall: This HP recall program is conducted globally.
• Free replacement: HP customers can receive a replacement battery pack at no cost if their battery pack qualifies for the recall.
• Recall program website: Visit the HP Notebook PC Battery Pack Replacement Program website for detailed information and to validate your battery.

Steps to Validate Your Battery

1. Locate the notebook product number: You can find this on the service tag at the bottom of your notebook.
2. Visit the recall program website: Go to HP Battery Replacement Program and follow the instructions to validate your battery pack.
3. Follow website instructions: The website will guide you through identifying if your battery pack is affected by the recall. If confirmed, HP will provide a replacement battery pack.  

Hope this helps! 

Take care, and have an amazing day!  

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Regards, 

[Deanoo1]

Thank you for your reply, I've currently got a case number going with technical support, it's hit a issue at the moment as HP are unsure if the battery is safe for use. They have stated the feel it's eosl for them so I've re- asked them to confirm if it's a fire risk as stated on the hp website. I will up-date my findings as this is a potential risk.