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‎04-04-2019 02:01 AM

HP Recommended
Product: HP Omen Model 15-DC0022NA
Operating System: Microsoft Windows 10 (64-bit)

When i plug in my Samsyng Odyssey+ Windows Mixed Reality headset into the HP laptop (both HDMI & USB 3.0) it is not recognised.

 

Device Manager states that the Hololens sensor driver has not been installed correctly. 

 

When I attempt to upgrade this driver, I get the message that there are no suitable drivers for this.

3 REPLIES 3

‎04-05-2019 04:23 PM

HP Recommended

@RavinderGill0,

 

Welcome to the HP Support Community!

 

Have you checked the HDMI port on the computer connecting a different device?

 

Meanwhile, I recommend you follow the steps in the below article and check if it helps.

 

https://docs.microsoft.com/en-us/windows/mixed-reality/enthusiast-guide/troubleshooting-windows-mixe...

 

Let me know how it goes and you have a great day!

 

If you wish to show appreciation for my efforts, mark my post as Accept as Solution. Your feedback counts!

 

Cheers!

The_Fossette
I am an HP Employee

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‎04-08-2019 03:22 AM

HP Recommended

The HDMI port on the HP Omen works fine as I am able to connect a monitor to it without issue.

 

Also the Samsung Odyssey+ WMR headset works fine when connected to the HDMI and USB to a different PC.

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‎04-11-2019 12:31 PM

HP Recommended

@RavinderGill0,

 

As you have confirmed that the port is working fine, it looks like an issue with the software.

 

I recommend you contact Samsung support to further diagnose the issue.

 

Cheers!

The_Fossette
I am an HP Employee

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