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‎11-11-2025 12:11 AM - edited ‎11-11-2025 12:12 AM

HP Recommended

I’m based in France. I need a repair on my all-in-one HP computer and the support asks me to pay 100% of the invoice before any work start. Is that normal practice? I’m really scared and suspicious. I red there are numerous fakes and serious scams with HP support. Thanks a lot. 

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4 REPLIES 4

‎11-13-2025 03:55 PM

HP Recommended

@Lasaygues, Welcome to HP Support Community,

 

Thank you for posting your query; I’m here to help by guiding you through steps to resolve this issue

 

It sounds like a suspicious situation, and your concerns are completely understandable. Typically, legitimate repair services should not require full payment upfront before any work is done.

I recommend that you always contact HP support directly through our official website: Contact Official HP® Support - India | HP® Support

 

Be cautious of third-party services or unsolicited contact offering repairs, as these can sometimes be scams.

 

To be safe, avoid making any payments or sharing personal information until you're certain that the support request is legitimate.

 

I hope this helps.

Take care and have a good day. 

 

Did we resolve the issue? If yes, please consider marking this post as "Accepted Solution" and click "Yes" to give us a helpful vote - your feedback keeps us going!

 

Regards,

Garp_Senchau
I am an HP Employee

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‎11-14-2025 05:52 AM

HP Recommended

Many thanks Garp_Senchau for your reply. Actually, I contacted HP support through HP web site (the same you refer to in your post) and in France, HP support is fully outsourced to a company called « Best2serve » I do not know and which practices are to ask full payment before repair. Reason why I’m asking the community and looking for a double-check. This unfair practice surprised me indeed… And you confirm it. However, in France, I do not have alternative path. Looking forward to hearing from you. Best regards, Eric

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‎11-20-2025 04:53 PM

HP Recommended

Hi @Lasaygues,

 

Thank you for your response

 

Could you please share the serial number of your unit, along with the case ID via private message? This will help me look into the issue further.

 

Regards,

Garp_Senchau
I am an HP Employee

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‎11-21-2025 10:06 AM

HP Recommended

What is your private email address please? 

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