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Solved!

Screen Back Lid Replacement for HP Envy 17

HP Recommended
HP ENVY - 17t-ae000 CTO (Product #: 1FS25AV)
Microsoft Windows 10 (64-bit)

Hello!

I dropped my laptop (HP ENVY - 17t-ae000 CTO) from about table height, and the bottom two corners of the back lid (on the sides of the hinges) got bent. The screen and glass are fine. Was wondering if anyone knows the part number for the alumnium back lid cover (the one behind the screen), or knows where I can order one so I can replace it?

Thanks.

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@Anthony199

 

Greetings!

 

Welcome to the HP Community. This is a great place to get support, find answers and tips to your technical queries. As I understand, you are looking for a part number for the computer's display. 

 

Sorry to hear about your computer but I'm afraid the part that you are looking for is not customer replaceable. For the "Display" part number, please refer to page# 29 from the user manual

 

I'd suggest you contact the Phone Support team regarding the service options for your computer.  HP Support can be reached by clicking on the following link:  www.hp.com/contacthp/

1) Select the product type.

2) Enter the serial number of your device or select let HP detect your product option.

3) Select the country from the drop-down.

4) You should see the HP phone support number or Chat option listed.

 

They will be happy to assist you immediately.

 

To help the community find this post, click here to access our public post and Select - "Accept as solution".

 

Have a good day.

Asmita
I am an HP Employee

Warning Be alert for scammers posting fake support phone numbers and/or email addresses on the community. If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation