Screen asking me to let hp use serial number, model number, and warranty information

[Carrye]

Is this a legit hp ask or have I been hacked? I only have a yes (recommended) and no option with a qr code I am wary about scanning

[Hawks_Eye]

Hi @Carrye 

Welcome to the HP Support Community!

Thanks for posting your query! We're here to help you get back up and running.

It’s smart to be cautious with pop-ups requesting system information. HP does sometimes ask for serial numbers, model numbers, and warranty details—usually for support, driver updates, or warranty validation. 

However, it’s always good to verify whether the request is legitimate. Here’s what you can do:

 

Steps to Verify the Request

Check the Source of the Message

• If this prompt appeared while using HP Support Assistant or HP Smart, it’s likely legitimate.
• If it popped up unexpectedly while browsing or using third-party software, be cautious.

Verify the QR Code URL Without Scanning

• If you right-click the QR code (or press and hold on mobile), it may give you an option to “Copy Link.”
• Paste it into a text editor (not a browser) and check if it leads to an HP domain (e.g., hp.com, support.hp.com).

Confirm in HP Support

• Open HP’s official warranty check page here.
• If the request is genuinely from HP, you can enter your serial number directly on their official site rather than through the prompt.

Scan for Malware

• If you suspect it’s a fake prompt, run a Windows Security scan to rule out potential threats.
• Open Windows Security → Virus & threat protection → Quick Scan.

 

Share a Screenshot for Confirmation

To be extra sure, you can take a screenshot of the prompt and share it here. I can help verify whether it matches HP’s legitimate interface.

Always a good move to double-check! 

Let me know how it goes. 😊

If my response helped, please mark it as an Accepted Solution! ✅ It helps others and spreads support. 💙 Also, tapping "Yes" on "Was this reply helpful?" makes a big difference! Thanks! 😊

Take care, and have an amazing day!

Regards, 

Hawks_Eye