Screen/battery problem on HP Pavilion

[Jordanb14]

Hi I’ve got a HP Pavilion - 14 - ce0502na and I’m having a few problems with it. When I press the power button, it either flashes or stays on but the screen doesn’t turn on. When I put the charging cord in, the light next to it flashes white and sometimes flashes orange. The caps lock key also flashes as well but the screen just won’t turn on at all. When I leave it with the lights on for a while, the bottom of the laptop also gets really hot. If anybody could advise me on if there’s anything I can do myself before I take it to get repaired that would be great. 

[Dilip_18]

Hi@Jordanb14,

Welcome to the HP Support Community! I'd like to help!

I see you are experiencing issues with the HP Pavilion Notebook not booting to windows just stuck at black screen. 

The BIOS can be corrupted during normal operation from a failed BIOS upgrade, or damage from a virus.   

Recover the BIOS using a key press combination. 

Turn off the computer. Press and hold the Windows + b keys, and continue to press those keys while you press and hold the power button for 2 to 3 seconds. Release the power button, but continue pressing the Windows + b keys. 

The power light remains on, and the screen remains blank for about 40 seconds before anything is displayed. You might hear a series of beeps (usually 8 beeps). Eventually, an HP BIOS Update screen is displayed and the BIOS update begins automatically.

After the BIOS is recovered, a Continue Startup button is displayed and a timer counts down. Click the Continue Startup button to restart the computer immediately, or wait for the computer to restart automatically when the timer reaches zero.

If issue still persist then test the hard drive using HP PC Hardware Diagnostics UEFI to rule out other hard drive issues

1. Start or restart the computer.
2. Press F2 repeatedly during start up to enter the HP PC Hardware Diagnostics UEFI utility.
3. Select Component Tests > Hard Drive > Quick Test.
4. Click Run Once.

Once the test completes, results are displayed on the screen.

If the drive passes all tests, continue to restore a computer back to the factory default, which will isolate whether it’s a software or hardware issue. 

The HP Cloud Recovery Tool allows you to download recovery software to a USB drive. You can use the downloaded recovery image file in order to install the Windows operating system. 

Click here for the HP Cloud Recovery Tool (Windows 10) link.

For any hardware issue or repair please click on the link Phone Assist Worldwide

Hope this helps! Keep me posted. 

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Have a great day!