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‎12-14-2019 11:19 AM

HP Recommended
Product: Hp envy 13 2019

I bought a new hp envy 13 a month ago and I've noticed that the top edge of the screen has a tendency to come away from the aluminium chassis slightly after it's been closed. It doesn't come away drastically but there is a noticeable gap between the screen and frame. This can be fixed by pushing the screen back into the frame but im wondering if there is a more permanent solution to this. Is it a defective product or is it a common problem?

1 REPLY 1

‎12-15-2019 12:45 AM

HP Recommended

Hi @Albrch

 

Welcome to the HP Support Community. 

 

As this is a hardware issue, I'd suggest you Contact HP in your region regarding the service options for your computer.

 

If you are having trouble navigating through the above options, please send me a private message with the region you are contacting us from. Check next to your profile Name, you should see a little blue envelope, please click on it.  

 

Have a great day! 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

Asmita
I am an HP Employee

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