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‎05-20-2021 05:39 AM

HP Recommended
Product: HP Pavilion - 14-ce2000na

I am very careful with my laptop, and I hardly move it around. The frame in the bottom left corner is coming off. I have not damaged it, and seems to have happened for no apparent reason. It looks like it will come off even more if i try to close it. I have also seen very similar posts about this that are exactly my situation, but the expert private messaged the person asking, so I dont know how to solve it. Many on that forum had submitted that they had the same issue, which leads me to believe HP is at fault. 

1 REPLY 1

‎05-21-2021 08:29 AM - edited ‎05-21-2021 08:29 AM

HP Recommended

Hi@natashadagois,

 

Thank you for posting on the HP Support Community.

 

Apologies for all the inconvenience!

 

Don't worry as I'll be glad to help, 

I appreciate your efforts to try and resolve the issue. This sounds like hardware related issue with the hinge assembly and in order to fix this issue,  your computer needs to be serviced.  As we have limited support boundaries in the support community as of now. 

 

I would request you to reach out to our Support and our Support Engineers should be able to check the available service options in order to diagnose the computer physically.  HP Support can be reached by clicking on the following link:  www.hp.com/contacthp/

 

Please feel free to contact us here anytime you need any further assistance. Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution

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