Screen hinge on HP Envy 13-ay0021nr is broke

[kseales]

Hello,

The left screen hinge on my laptop broke.  It looks like the small plastic piece that is screwed into the back of the screen housing has snapped and I am hoping to get a replacement.  If you could let me know how I can purchase one to replace it I would appreciate it.

thank you

[Sneha_01]

Hi @kseales ,

We apologize for the inconvenience, but it seems that the issue needs a hardware repair.

Unfortunately, there are no further actions we can take through this channel. I recommend reaching out to our phone support for further assistance.

They can help you with the unit repair or part replacement.

I request you talk to HP Phone Support and they will help you to sort it out as it requires advance support or repair.

1. Click on this link -  https://support.hp.com/us-en

2. Select the country.

3. Enter the serial number of your device.

4. Select the country from the drop-down.

5. Click on "Show Options".

6. Fill out the web form. A case number and phone number will now populate for you.

Please feel free to contact us here anytime you need any further assistance.

Have a great day!

Rachel571 

HP Support