• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Are you having HotKey issues? Click here for tips and tricks.
Common problems for Battery
We would like to share some of the most frequently asked questions about: Battery Reports, Hold a charge, Test and Calibrating Battery . Check out this link: Is your notebook plugged in and not charging?
HP Recommended
HP ENVY TouchSmart 15-j178ca Notebook PC
Microsoft Windows 10 (64-bit)

The screen is cracked on my ENVY  'TouchSmart' notebook.

Can I replace just the screen or must I replace the 'digitizer' as well?

Any suggestions on where to purchase these items for a decent price?

Thanks!

1 ACCEPTED SOLUTION

Accepted Solutions
HP Recommended

Looks like you just need the glass and digitizer then. This is it:

 

https://www.ebay.com/itm/HP-Envy-15-j105us-laptop-Screen-Touch-Glass-with-digitizer-assembly-720550-...

 

Your Service Manual

 

Pages 54-60 show how to remove and disassemble the display assembly so you can replace the glass and digitizer. 

 

HP only "spares" the screen at the entire assembly level:

 

15.6 inch (39.80 cm), BrightView, FHD, LED, TouchSmart touchscreen display assembly 720550-001

 

Almost $400:

 

https://parts.hp.com/hpparts/Search_Results.aspx?mscssid=24E33A4B60BC467E97E4EE312051504F&SearchIn=P...

 

Post back with any more questions but please accept as solution if this is the answer you needed. 

View solution in original post

6 REPLIES 6
HP Recommended

Depends on how it is cracked. Sometimes just the overlaid glass is cracked and you can replace that, which comes with the digitizer. Only the glass is cracked if the underlying image on the screen is not distorted. If both the glass and the screen are cracked you must replace both. HP generally does not sell just the glass and digitizer and their prices for the whole assembly are not generally competitive, if they even have parts for your model in stock any more. But the parts you need are available in the market (probably). Where do you live (country)? 

HP Recommended

Thanks for the reply.

I'm in Canada.

HP Recommended

And please describe the damage so I can point you to the parts you need and just the parts you need, please. 

HP Recommended
The screen has spider vein cracks running everywhere. The underlying image has no distortion. 
Thanks for your help.
HP Recommended

Looks like you just need the glass and digitizer then. This is it:

 

https://www.ebay.com/itm/HP-Envy-15-j105us-laptop-Screen-Touch-Glass-with-digitizer-assembly-720550-...

 

Your Service Manual

 

Pages 54-60 show how to remove and disassemble the display assembly so you can replace the glass and digitizer. 

 

HP only "spares" the screen at the entire assembly level:

 

15.6 inch (39.80 cm), BrightView, FHD, LED, TouchSmart touchscreen display assembly 720550-001

 

Almost $400:

 

https://parts.hp.com/hpparts/Search_Results.aspx?mscssid=24E33A4B60BC467E97E4EE312051504F&SearchIn=P...

 

Post back with any more questions but please accept as solution if this is the answer you needed. 

HP Recommended

I purchased the part from the link you supplied.

Thanks!

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.