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‎04-28-2020 04:37 PM

HP Recommended
Product: HP Pavilion x360 Convertible 14m-cd0xxx
Operating System: Microsoft Windows 10 (64-bit)

So I have never dropped or hit my laptop on anything and today I went to open it up and the bottom right corner of the screen popped out. I had to remove the screen and put it back again but if I close my computer and open it, the screen comes out again. I've had it for a little over a year now, is there any way to fix this and prevent it from happening again? 

9 people had the same question
1 ACCEPTED SOLUTION

Accepted Solutions

‎05-06-2020 05:06 AM

HP Recommended

@SeiSei

Thank you for posting on the HP Support Community.

 

Don't worry as I'll be glad to help, this is a hardware related issue with the display and the complete display assembly needs to be replaced to correct this issue.  As we have limited support boundaries in the support community as of now.

 

I would request you to contact our Support and our Support Engineers should be able to sort this out. HP Support can be reached by clicking on the following link:  www.hp.com/contacthp/


Please feel free to contact us here anytime you need any further assistance. Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

ECHO_LAKE
I am an HP Employee

View solution in original post

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1 REPLY 1

‎05-06-2020 05:06 AM

HP Recommended

@SeiSei

Thank you for posting on the HP Support Community.

 

Don't worry as I'll be glad to help, this is a hardware related issue with the display and the complete display assembly needs to be replaced to correct this issue.  As we have limited support boundaries in the support community as of now.

 

I would request you to contact our Support and our Support Engineers should be able to sort this out. HP Support can be reached by clicking on the following link:  www.hp.com/contacthp/


Please feel free to contact us here anytime you need any further assistance. Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

ECHO_LAKE
I am an HP Employee

Was this reply helpful? Yes No
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