Screen separating from case and getting stock on the left hinge

[Bcontro]

The screen on my 1 yr old Envy laptop is getting stock on the left hinge and the screen is now separating from the case. I have an extended warranty through HP but cant seem to get through and able to talk to anybody. Has anyone experience this problem? Any idea what is the best way to reach customer service? 

[Dilip_18]

@Bcontro

Welcome to the HP Support Community! I'd like to help!

I see you are experiencing issues with the laptop screen separating from the case. It is a hardware issue on the PC. 

As we have limited support boundaries in the support community as of now. I would request you to contact our HP Support Engineers and should be able to sort this out. Hence I encourage you to contact HP support for warranty service options.

Please reach out to the HP Technical Support team in your region regarding the service/replacement options.

Follow the instructions below to reach them:  

1) Click on this link - https://support.hp.com/us-en/contact-hp 

2) Select your product type below.

3) Enter the serial of your device.  

4) Select the country from the drop-down.  

5) Select the chat or get phone number options based on your preferences.  

6) Fill the web form and proceed further.  

If you are having trouble navigating through the above options, it's most likely because the device is out of warranty. If yes? please send me a private message with the region you are contacting us from. Check next to your profile name, you should see a little blue envelope, please click on it.  

For any hardware issue or repair please click on the link Phone Assist Worldwide

Hope this helps! Keep me posted. 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.
Click on the YES button to reply that the response was helpful and/or to say “Thank You”.

Have a great day!

[Bcontro]

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