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‎09-18-2022 09:37 AM

HP Recommended
Product: HP Notebook - 15-f272wm (ENERGY STAR)

Screen won’t open

says working on updates 

100% complete 

do not turn off computer

with a spinning disk

Category:
1 REPLY 1

‎09-18-2022 11:24 AM

HP Recommended

Hello @TrudyW1 

Sorry to hear that you are having problems ... I would like to help you.

 

The Windows file system could be corrupt or there is a hard disk error.

 

(1) Test your hardware Using the HP PC Hardware Diagnostics (UEFI)

--->>> Perform <all> tests

https://support.hp.com/us-en/document/ish_2854458-2733239-16

See section <Running HP PC Hardware Diagnostics UEFI tests when Windows doesn't start>

 

See how it works:

https://www.youtube.com/watch?v=14GKIpGPNRM

 

(2) Please report your results ( error messages, take pictures )

Test Your HP Computer Hardware Using HP PC Hardware Diagnostics UEFI | HP Computers | HP Support
Test Your HP Computer Hardware Using HP PC Hardware Diagnostics UEFI | HP Computers | HP Support
youtube.com/watch?v=14GKIpGPNRM
This video shows how to test your HP computer hardware using HP PC Hardware Diagnostics UEFI. If you suspect that your computer has hardware issues, follow the steps in this video to isolate and identify them using the HP PC Diagnostics UEFI. Chapters: 00:00 Introduction 00:18 Download and install
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