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‎09-18-2022 09:37 AM

HP Recommended
Product: HP Notebook - 15-f272wm (ENERGY STAR)

Screen won’t open

says working on updates 

100% complete 

do not turn off computer

with a spinning disk

Category:
1 REPLY 1

‎09-18-2022 11:24 AM

HP Recommended

Hello @TrudyW1 

Sorry to hear that you are having problems ... I would like to help you.

 

The Windows file system could be corrupt or there is a hard disk error.

 

(1) Test your hardware Using the HP PC Hardware Diagnostics (UEFI)

--->>> Perform <all> tests

https://support.hp.com/us-en/document/ish_2854458-2733239-16

See section <Running HP PC Hardware Diagnostics UEFI tests when Windows doesn't start>

 

See how it works:

https://www.youtube.com/watch?v=14GKIpGPNRM

 

(2) Please report your results ( error messages, take pictures )

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