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‎07-08-2019 12:21 PM

HP Recommended
Product: Pavilion 15-n
Operating System: Microsoft Windows 10 (64-bit)

My screw holding in my keyboard is not coming out what so ever. I turn the screw, and it just spins. I have no way to get under the screw to lift it up since it is in the middle of the laptop. I got this laptop from a person moving out. The screen is completely broken so I have to use the HDMI slot with a monitor, and I have to use a keyboard because some keys don't work on the built in keyboard.
Please help me.

2 REPLIES 2

‎07-09-2019 12:30 AM

HP Recommended

Hi,

Can you provide the exact model or product number of the notebook (not serial) for further help. Here is how to find it:

Model number

 

Let me know,

David

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‎08-27-2019 05:36 PM

HP Recommended

I just found out by taking most of my laptop apart, that the screw will not come out unless press on on the other side, and when in the laptop, could not hold in the keyboard from being too short. 

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