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‎02-25-2019 05:31 PM

HP Recommended
Product: HP Pavilion x360 m convertible (model 11m-ad013dx)
Operating System: Microsoft Windows 10 (64-bit)

I was trying to unscrew the screws on the bottom of the pc, but one of the screws is stuck.  It is halfway out and I can twist it around and back in, but not back up.  When I try to twist it back up, it just spins in a circle and doesn’t go up or down.  What is going on here???

2 REPLIES 2

‎02-26-2019 04:43 AM

HP Recommended

Hi,

Is it still holding the top cover in place? It could be that the screw holder has broken off from the top cover and is not allowing the screw to be removed. It is turning with the actual "nut" inside the PC. You could try removing the rest of the screws and remove the top cover to take a look inside. (page 28 of service manual)

http://h10032.www1.hp.com/ctg/Manual/c06040336

 

Hope it helps,

David

 

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‎02-26-2019 02:00 PM

HP Recommended

The top is still being held in place (either that or I’m not doing it right).  I removed the other 5 screws and tried to remove the top, and it became loose to en extent.  However, the top/middle of the keyboard (where the screw is) is still stuck in place.  And lastly, is taking to keyboard off really hard, or is there an easier way?

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