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‎12-01-2019 03:58 AM

HP Recommended

Hi there,

With black friday i bought a new SSD for my laptop, i'm not really a pro or anything but just removing the back and place the new SSD shouldn't be a problem, but ofcourse there was...

After removing all the screws there were 2 that just stayed there, it just kept spinning. The tips on Google didn't really help and it surely didn't help that the screw was in a tiny hole.

It's a HP 17ak026nb. and this is a picture if interested https://imgur.com/kY4Rb0J

1 person had the same question
1 REPLY 1

‎12-03-2019 04:20 PM

HP Recommended

@Ian-

 

Welcome to HP support community.

 

This seems to be a hardware issue.

I request you to talk to HP support.

They might have multiple options to help you with this.

  1. Click on this link - https://support.hp.com/us-en/contact-hp?openCLC=true
  2. Select the country.
  3. Enter the serial of your device.
  4. Select the country from the drop-down.
  5. Click on "Show Options".
  6. Fill the web-form. A case number and phone number will now populate for you.

I hope that helps.

To thank me for my efforts to help you, please mark my post as an accepted solution so that it benefits several others.

Cheers.

Sandytechy20
I am an HP Employee

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