Searching for computer parts

[Tariana]

Dear All. 

I apolozige in advance for any language/linguistic mistake. Recently my notebook touchscreen cracked, and since then I have been looking for replacement. I´m located in Angola-Luanda. Any tip for official online stores or reliabes people who sell and ship abroad will be appreciated.

[erico]

I suggest using the HP PartSurfer to identify the HP part number for the specific touchscreen your laptop has.

Searching by use of the laptop serial number is the most efficient means of searching.

https://partsurfer.hp.com/partsurfer/

Once you have the HP Part Number for the display you can search online to find a vendor who ships to your country and also arrange to pay the import tax.

That is about as much assistance we can give you.

It would have helped if you had provided the HP product number or  System SKU.

HP has produced and brought to market more than a thousand different models of notebooks and desktop PCs over the years.



It is difficult to help you if we don't know which specific model you own..

Method #1: If the notebook will boot into Windows, you can retrieve your Product Number by pressing Fn + Esc key.

Method #2: Press the power button and immediately tap the F10 key to invoke the BIOS. In the Main section, you will find the Product number or Product ID. Post that in your next reply in your thread.

Method #3: Press the power button and immediately tap the F2 key.

Method #4: If powering on is not an option, take a look at the bottom of the laptop for the label with the product name and product number. For a desktop look at the rear for the label.

If your laptop has HP Hardware Diagnostics UEFI version 10.3.0.0, there is a System Information section that also has the Product ID.
We need that information, along with the installed Operating System information to help you.

[Tariana]

Thanks Erico, I will try to locate this information and provide it later.