• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Are you having HotKey issues? Click here for tips and tricks.
Common problems for Battery
We would like to share some of the most frequently asked questions about: Battery Reports, Hold a charge, Test and Calibrating Battery . Check out this link: Is your notebook plugged in and not charging?
Locked

‎11-15-2020 06:49 AM

HP Recommended
Product: HP Pavilion 15 BC201NG
Operating System: Microsoft Windows 10 (64-bit)

Hi,
I wanted to add a second disk into my laptop, but it is not detected.
I tried to find disk on Windows in the Device Manager and Disk format app. I tried to see it by booting live Ubuntu and used  Disk app and also nothing.
I have tried two different SSDs but none of them worked.
One is Samsung 860 EVO 500GB and another one is some Kingston 120GB.
So im guessing that it is not problem of the SSD.

 

This is the connector that i bought:
https://www.ebay.com/itm/DD0G35HD011-for-HP-15-BC-G35-HDD-Hard-Disk-Drive-Cable-Caddy-Rubber-Rail-jf...


Does any one have idea why second disk is not recognized?

1 REPLY 1

‎11-26-2020 01:01 PM

HP Recommended

@uzo88

 

I reviewed your post and I understand that you have added a second hard drive on the computer however, it is not getting detected in Windows.

 

Don’t worry, I assure you I will try my best to get this sorted.

 

Is the hard drive getting detected in the BIOS? If no, then you need to check the connections again and make sure all the cables are connected correctly.

 

If the hard drive is getting detected in the BIOS, then restore BIOS defaults and then boot to Windows and test.

 

Let me know how it goes and you have a great day!

 

P.S: Welcome to the HP Support Community 😊

 

If you wish to show appreciation for my efforts, mark my post as Accept as Solution. Your feedback counts!

 

Cheers!

Stay Home – Stay Safe

The_Fossette
I am an HP Employee

Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.