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‎08-01-2021 11:08 PM

HP Recommended
Product: HP ENVY17 CG1003CA
Operating System: Microsoft Windows 10 (64-bit)

Installed an additional 2TB SSHD to expand the 512NVMe that it came with, but the second hard drive is  not detected by Windows 10 in disk management, bios, nor settings.  It shows up on HP PC Hardware Diagnostics UEFI - Hard Drive/SSD Informaiton, so I know its connected but Windows doesn't recognize it.  Appreciate any suggestions.

2 REPLIES 2

‎08-01-2021 11:13 PM

HP Recommended

@Parkman88 

 

Please initialize it (out side machine) and try again

 

         https://docs.microsoft.com/en-us/windows-server/storage/disk-management/initialize-new-disks

 

Regards.

BH
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‎08-02-2021 06:49 PM

HP Recommended

Transferred the SSHD to another computer and restored/formatted it to factory state (wasn't able to initialize it externally), after which I re-installed it (thinking I could just delete this created partition in Disk Management), but the same problem persists of the SSHD not showing up in Disk Management.  It still shows up in UEFI when I press F2 during startup.  I even tried 3rd party disk management softwares, but those weren't able to see the drive either.

 

I noticed the Satus of the drive was "ATA Locked" under the Physical Disk Info in BIOS-Configuration - could that have anything to do with Windows not being able to see the drive?

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