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HP Recommended
HP Pavilion - 15-cc178cl
Microsoft Windows 10 (64-bit)

Hello,

 

I upgraded my laptop with additional RAM and an SSD M.2 card running Windows 10 x64 Pro.

My issues is that without accessing any file or running any applications from my HDD, it keeps on turning on and off randomly. 

Any way to diagnose the cause? Thank you.

laptop: HP Envy M6_1200SIA
3 REPLIES 3
HP Recommended

@SkG_1200SIA

 

Welcome to the HP Support Community.

 

Let's perform a test:

 

Hold the power button for at least five seconds to turn off the computer.

Turn on the computer and immediately press Esc repeatedly, about once every second. When the menu appears, press the F2 key.

On the HP PC Hardware Diagnostics (UEFI) main menu, click System Tests.

Click Extensive Test.

Click Run once, or Loop until error.

While the test is running, the time remaining and test result for each component display on the screen.

If a component fails a test, write down the failure ID (24-digit code) for when you respond back to us.

 

and also let's update the PC:

 

https://support.hp.com/in-en/document/c03330139 and https://support.hp.com/in-en/document/c03467905

 

Let me know if this helps.

 

If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution button, that'll help us and others see that we've got the answers!

 

Thanks!

Have a great day!

 


I am an HP Employee

HP Recommended

Hello, The diagnostics came up OK. My windows is always up to date via Windows update or/and HP support Assistant.

laptop: HP Envy M6_1200SIA
HP Recommended

Let's do the following.

 

Turn off the hard disk after idle in Windows 10:

  1. The required option is located in the Advanced power option applet. You can open it directly as described in the following article: How to open advanced settings of a power plan directly in Windows 10
    In short, execute the following command from the Run dialog or in a command prompt.

     

    control.exe powercfg.cpl,,3

  2. Alternatively, you can open Settings and go to System - Power & sleep.
  3. On the right, click on the link Additional power settings.Settngs Additional Power Settings Link
  4. The following dialog window will be opened. There, click the "Change plan settings" link.Disable Power Throttling In Windows 10
  5. In the next dialog window, expand the Hard disk group and open the Turn off hard disk after option.Windows 10 power plan advanced settings
  6. Set how many minutes of idle should gone before the drive will be turned off. Set it to never to disable this feature if you want.

The default value of the option is 20 minutes.

Warning: Do not set the idle period to a small amount of minutes. It will wear out your HDD and trash its heads.

 

Let me know if this helps.

 

If the information I've provided was helpful, give us some reinforcement by clicking the "Accept as solution" button, that'll help us and others see that we've got the answers!

 

Thanks!

Have a great day!


I am an HP Employee

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