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‎10-21-2020 06:06 PM

HP Recommended
Product: HP ENVY TouchSmart m7-j078ca Notebook PC
Operating System: Microsoft Windows 10 (64-bit)

Hello, I recently added a new SSD drive to my laptop (HP ENVY TouchSmart 17") but the drive is not detected in the BIOS and doesn't show up in the Disk Manager or in the File Explorer.

 

The cable seems to be working fine as I tried it on the regular (main drive) and it works fine for it,

I cannot do anything to enable the drive in the BIOS as I don't seem to have access to any advanced options (locked or non-existent on my laptop).

 

Any help would be greatly appreciated.

Thanks!

5 REPLIES 5

‎10-24-2020 08:21 AM

HP Recommended

@pani0202

 

Welcome to the HP Support Community.

 

Please help us with the product number to help you better with this.

 

Thanks!

 

Have a great day!


I am an HP Employee

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‎10-24-2020 02:30 PM

HP Recommended

Here's the Device ID: 23D3079B-7838-4A23-984C-8AA6ACA5D11F

Is this what you're looking for?

 

This is the HP Touchsmart Envy 17" laptop. with the i7 4700MQ CPU.

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‎10-25-2020 02:11 PM

HP Recommended

It would be 5/6 digit alphanumeric number.

 

Let us know 🙂


I am an HP Employee

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‎10-26-2020 11:51 PM

HP Recommended

Here's the product number: E0K99UA#ABL

 

Thanks!

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‎11-03-2020 04:15 PM

HP Recommended

Any help with this? Anyone?

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