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‎04-23-2020 08:00 PM

HP Recommended
Product: Pavilion 360x
Operating System: Microsoft Windows 10 (32-bit)

I just purchased my device and right upon startup there are issues. I chatted with support who kept asking for the serial number. I gave the serial number several times and was told it would not validate. What does that mean, do I have a real product? Do I take it back to the store I purchased it from?

1 REPLY 1

‎04-24-2020 04:36 AM

HP Recommended

Hi

HP serial numbers are not unique, so usually they register, sometimes 2 or more products match, so try yourself....

 

http://partsurfer.hp.com/search.aspx

https://support.hp.com/gb-en

 

https://support.hp.com/gb-en/product/hp-mini-110-3600-pc-series/5046265

HP Mini 110-3600 PC series

Warranty status:  Unspecified - Check warranty status

 

 

If in doubt please ask.

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