Serial number not matching the model

[matthew-a]

Hi all,

I have a HP 15-p165sa laptop and I wanted to check the specs

I found the product page: https://support.hp.com/gb-en/product/details/hp-pavilion-15-notebook-pc-series/model/7429475 

It asks me to input the serial number (which is stupid btw) , so I did. But then it says "Alert The serial number you entered is for a different product, click the button below to view its details" and when I click the button, it gives me a completely different product: https://support.hp.com/gb-en/product/details/hp-elitebook-645-14-inch-g11-notebook-pc/model/21021399... 

How do I check the exact specs of my laptop?

[VikramTheGreat]

Hi @matthew-a,

Welcome to the HP Support Community.
 

Thank you for posting your query. I will be glad to help you.

I understand you have trouble accessing the HP 15-p165sa Product Specification. Sorry to hear that you have trouble. Please use the link share3d below, which will provide the full product specification and does not require the serial number, just the Pc model is good.

HP 15-p165sa Product Specification

I hope this helps.

Take care and have a good day.

Please click “Accepted Solution” if you feel my post solved your issue, as it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

VikramTheGreat

HP Support