Several keys not working after pressing N

[bollix0]

Hello there,

I have a quite weird problem. Following keys: 12347890, left arrow, down arrow + left alt stop working after pressing N in my keyboard. I tried everything - windows 10 reinstall, hard reset (15 sec power button), driver reinstall, bios update. Also I have tried these keys in troubleshooting in CMD - still, previously described keys stopped working after pressing N and I have to restart them with several left alt pressing.

This is very weird issue. I have 2 months from my warranty left, but I really need this ntb for work. My third HP notebook which got faulty... and I am have only envy or spectre...

Thanks

[bollix0]

In addition to my previous post, I have figured out one thing. Keys which are stop working after pressing N, works with simultaneously pressing N + not working key. Also works for left alt, arrows etc...

[bollix0]

UP

[praveenbv]

Hi@bollix0, Welcome to the HP Support Community!

I understand that notebook has an issue with the keyboard.

It looks like you are having issues with the Keyboard on your Notebook.

We will surely assist you with this.

Let’s start with a question:

1. Was there any liquid split on the Notebook Keyboard

2. Is there any Dust settled on the Notebook Keyboard

3. Are there any Keys which are fallen off / Any Keys which are loose

4. Check for BIOS update?

Troubleshooting Steps: 

Step 01. Click on the Start Button and go to Control Panel

Step 02. Open the Device Manager and expand the Keyboard from the list

Step 03. Right-click on Standard PS/2 Keyboard and click on Uninstall

Note: This driver will get installed again automatically on your Notebook

Step 04. Please turn OFF the Notebook

Step 05. Un-plug the Power/AC Adapter and also remove the Battery too

Step 06. Press and hold the Power Button of the Notebook for a full minute

Step 07. Now let's re-insert the battery back in and plug back the Power/AC Adapter

Step 08. Start the Notebook and keep tapping the F10 Key during the startup to access the BIOS

Step 09. Once you get to the BIOS, Please press F9 or F5 Key[Model specific] to load setup defaults for the BIOS

Step 10. Use the arrow keys to say "YES" and hit enter

Step 11. Now let's press Esc/Escape Key. Save Changes and Exit - Yes

Step 11. Now please wait till the Unit loads the Windows Operating system

Or

Please check if Sticky Key is turned ON by any chance

Please press Shift Key 5 times and turn it OFF if it is turned ON by any chance

And

If the issue still persists please check and verify if an External Keyboard works fine with your Notebook

Note: Please click on the below-shown link to find more troubleshooting steps

http://support.hp.com/us-en/document/c03738933

Keep me posted. Happy to help!

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

Have a great day! 

[bollix0]

Thanks for your reply.

I have tried everything except for remove the battere, since this spectre has no removable battery. Previously listed keys do not work in troubleshooting -> cmd before win10 start also. Moreover, in bios, left arrow do not as well. Therefore, I have tried external keyoard and everythink working smooth.

No damage or liquid.

I think that I have to let my NTB repaired under my warranty.

[praveenbv · Accepted solution]

Hi@bollix0,

As this is a hardware issue, I'd suggest you Contact HP in your region regarding the service options for your computer. 

If you are having trouble navigating through the above options, it's most likely because the device is out of warranty. If yes? please send me a private message with the region you are contacting us from. Check next to your profile Name, you should see a little blue envelope, please click on it.   

Have a great day!  

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution. 

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping! 

[bollix0]

Hello @Praveenbv,

just sent my HP to authorised service to repair under warranty. I hope it will go well.

Thank you again for assisstance.

Kindest regards.