Severe touchpad cursor and keyboard lag when Spectre x360 runs on plugged in power

[kipjunes]

Like most people, I use my laptop and close the lid when I'm done, putting the PC into sleep mode. When I want to use it again, I open the lid and the PC wakes up from sleep mode. 

Lately, pretty much every time that I wake the PC from sleep mode and start using it, everything will be fine for a few minutes until the cursor and keyboard start lagging severely. The lag is so bad that the PC becomes unusable. 

I've noticed other posts from users experiencing the same issue when the PC is running on battery power. It seems that my issue is actually happening when the PC is plugged in. In fact, I was having the issue while plugged in before making this post. I randomly tried unplugging the power and, voila, the issue disappeared when the PC started running on battery power. Everything was fine when I plugged the power back in. 

My power settings while plugged in are normal. Any ideas on what might be causing this issue and how I can resolve it?

[Barachiel]

@kipjunes

Good Day. A warm welcome to the HP community. I reviewed the case regarding issues with the computer. I will be delighted to assist you here. 

Check the Mouse options under control panel: 

Start → Control Panel → Mouse → Buttons tab.  

Check the box labeled "Use MS Office compatible scroll only."  

Also, check the box below labeled "Scroll in active window only." 

 
If the issue persists, attempt the below steps: 

Attempt using an alternate/external mouse.  

(If that works when the touchpad is disabled on Synaptic software, it would mean that it's a touchpad failure, 

However, if the external mouse doesn't work either, it could be a software/driver issue). 

Uninstall and reinstall the drivers for your mouse: 

Go to the Device Manager and select your mouse. Uninstall it and then restart your computer. During restart, your mouse driver will automatically be reinstalled. 

• 1.   Click on Start and type ‘Device Manager’. 

• 2.   Click Device Manager. 

• 3.   Click + sign next to Mouse. 

• 4.   Right-click on mouse entry and choose "uninstall". 

• 5.   Restart your computer. 

Keep me posted. 🙂

[kipjunes]

I don't see any of the options that you mentioned under the Buttons tab:

[sandytechy20]

@kipjunes

Thanks for the reply.

I appreciate your time and effort.

• Update BIOS and Chipset driver from this link:- Click here
• Refer this HP document and run an extensive test to check for hardware failures:-
• Click here
• Create a new user account and check if the issue persists:- Click here

Let me know how it goes.

To thank me for my efforts to help you, please mark my post as an accepted solution so that it benefits several others.

Cheers.