Shell case Cover break

[mistymented1]

I have a hp17 laptop that has separating at the hinge where the screen and the deck/keyboard. It started out with making a clicking noise when being opened, which quickly turned into a cracking noise,   The next time I opened it up, I not only heard the cracking noise, but, saw the top right corner over the speaker hole begin to crack. I put my fingers over it to hopefully prevent it and ended up getting a large splintering piece of plastic in my finger for the effort. Upon closing the laptop I was able to see that the whole bottom corner of the screen was separating completely. This is actually the second HP laptop to do this to me. The first one I was told was not worth fixing. Tried again with this HP laptop , only to have the same issue six months after I got it. Neither of them had ever been dropped and have been treated with care. Very upset. 

I haven't been able to determine whether or not this is covered under the original warranty which I still have coverage under until 6/25/2020. 

Anyone else have this problem and know whether it is covered? 

Appreciate any help and or ideas! Thanks!.

[sandytechy20 · Accepted solution]

 @mistymented1

Welcome to HP support community.

I request you to talk to HP support.

They might have multiple options to help you with this.

1. Click on this link - https://support.hp.com/us-en/contact-hp?openCLC=true
2. Select the country.
3. Enter the serial of your device.
4. Select the country from the drop-down.
5. Click on "Show Options".
6. Fill the web-form. A case number and phone number will now populate for you.

I hope that helps.

To thank me for my efforts to help you, please mark my post as an accepted solution so that it benefits several others.

Cheers. 

[mistymented1]

Thank you so much for your prompt answer Sandytechy20 . I followed your advice and mailed out my laptop today in the package that I received yesterday after speaking with someone by telephone. 

I ended up having to take out the extended warranty package - offered at a reduced rate - as the most cost effectively way to have my laptop fixed. My original warranty provided with laptop purchase still had a few months left on it, but did not cover shipping or expedited  fix and return.  

Being physically disabled since birth, I survive on a Social (In)Security Disability check that doesn't really allow a means for much beyond basically existing, this might make the end of the month a bit tough, but, knowing that my biggest lifeline ---my laptop,lol ---- will be back home with me in just a week, makes it all worth it! 

Thank you again for pointing me in the right direction!