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‎12-24-2020 02:15 PM - edited ‎12-24-2020 02:25 PM

HP Recommended
Product: HP Notebook - 15-da0018ne
Operating System: Microsoft Windows 10 (64-bit)

Both shift keys stopped working from my laptop after I upgraded my HDD to a SSD.

first they stopped working intermittently, then they would work again every now and then... mostly when I uninstall the drivers then restart the machine.

now they stopped working for a while now, and still works sometimes, but the error still persists even in UEFI Diagnostics.

tried updating drivers, sticky keys, unplugging the ribbon cable, cleaning it then re plugging it again, to no avail. 

3rd party keyboard works fine though.

I'm so frustrated and I don't know the cause behind this sudden malfunction.

please help.

thanks in advance.

 

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HP Notebook - 15-da0018ne

Microsoft Windows 10 x64 Version 10.0.19042 Build 19042

BIOS Version/Date Insyde F.33, 7/31/2020

Processor Intel(R) Core(TM) i5-8250U CPU @ 1.60GHz, 1801 Mhz, 4 Core(s), 8 Logical Processor(s)

1 REPLY 1

‎12-25-2020 01:00 AM

HP Recommended

Is there a problem with the keyboard driver? Or the system has a problem, otherwise the keyboard hardware has a problem and needs to be replaced.

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