Shift Keys are not working with some letter keys

[Wzedecus]

Hi Good day,

I have a problem in my laptop and it's bothering me when doing urgent typing data.

I can't use my shift keys to some letters for Capital letter. But when using the CAPS LOCK it's good, all letter can do Capital.

The problem happened after the auto windows update was done. I'm using "HP PC Hardware Diagnostics Tools and Components Tests,

the keyboard test was PASSED.

Here are the keys normally functioned to the two shift keys;

Left Shift Key;

QWERTYUIOP{}|

GH

BN

Right Shift Key;

TY{}|

GH

ZXCVBNM<>?

Letters not included from above are not working with the shift keys.

I can't even make CAPITAL letter like w, q, and etc. when using right shift.

Hope you can help me.

Thank you

[asmita6658]

Hi @Wzedecus

Welcome to the HP Support Community. I'd be happy to assist you with the keyboard issue. 

Please try these steps -

1) In Windows, search for and open Device Manager.

2) Double-click Keyboards.

3) Right click on the keyboard drivers and click on uninstall.

4) Restart the computer.

Try updating your computer - 

Step 1 Windows Updates -

1) In the search box, type and open Windows Updates.

2) Check for updates.

3) If the updates are available, click on install and restart the computer.

Step 2 HP Support Assistant Updates -

1) In the search box, type and open HP Support Assistant.

2) Check for updates.

3) If the updates are available, click on install and restart the computer.

Download and install the BIOS from this link.    

Hope this helps! Keep me posted. 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

Have a great day! 

[Wzedecus]

Hi Asmita6658,

Thank you very much for your reply.

Ok noted, I will you steps you have given.

I will just get back to you for the status.

Actually, I windows update is done. Since I re-installing my windows OS, it will automatically doing windows update

once connected to the internet after installation of windows OS.

But I never try to uninstall the keyboard driver.

For the Bios, I will try to see the HP SITE if there's a latest bios for my laptop. Since, I'm already updated my Bios last February

and i'm using the Bios version now F19...

Thanks

[asmita6658]

@Wzedecus

Try those steps at your convenience. 

If you need further assistance, let me know 🙂