Shift Keys stuck

[Kaythom14]

A little bit ago, my shift keys stopped working. Both at the same time. They work every once in a while randomly, with no rhyme or reason, but never at the same time and never for more than a minute or two at a time. I can’t use my laptop without becoming super frustrated, and I’m almost to the point of trashing it. It works fine besides this, but as I use it literally to write, I need to be able to access the shift key. Otherwise this is the most expensive waist I have. 

[Echo_Lake]

@Kaythom14

Thank you for posting on HP Support Community.

Don't worry as I'll be glad to help, I have a few troubleshooting steps we could try to fix the issue:
If a small vacuum cleaner with a brush attachment is available, use it to clean the keyboard of debris. A can of compressed air can be used to blow out particles that get in between the keys.

use the following steps:

1. Download the latest version of HP PC Hardware Diagnostics.

2. In Windows, search for and right-click HP PC Hardware Diagnostics for Windows, and then select Run as administrator.

   

3. Click Component Tests, click Input Devices, and then select the Keyboard Test.

   

4. Click Run once to begin the test.

   The test ends when you complete the tasks or after 3 minutes.

For more information about using the HP PC Hardware Diagnostics for Windows, go to HP PCs - Testing for Hardware Failures.

Hope this helps! Keep me posted for further assistance.
Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.