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×InformationNeed Windows 11 help?Check documents on compatibility, FAQs, upgrade information and available fixes.
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×InformationNeed Windows 11 help?Check documents on compatibility, FAQs, upgrade information and available fixes.
Windows 11 Support Center. -
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I suggest that you plug in a USB external keyboard and try those keys.
If the keys work with an external keyboard it would perhaps mean that there may have been spillage of a sweet beverage that is causing the issue.
Have you run the HP PC Hardware Diagnostics UEFI keyboard test?
Power on and press the F2 key to invoke the HP PC Hardware Diagnostics UEFI utility.
Select Component tests and then keyboard.
Run the test and provide the result in your next reply to your thread.
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