Shift key won’t capitalise Few letters until I leave shift key first

[Hassan605]

When I press Shift and a letter like A, the letter doesn't appear. It only appears when I leave shift first. Otherwise nothing appears.

This is only happening with some keys : QADFJKL:"XCVM<>?

I thought this was because the Chinese keyboard was installed, so I removed all the other keyboards except US English.

But that doesn't help. I have to remember to leave off the shift key first.

I guess this is because of some app or setting in Windows 10.

Can anyone help me please?

[praveen196]

@Hassan605 Welcome to HP Community!

I understand that you are facing issues with the keyboard.

Please perform the keyboard test and check.

1. Power off the PC and make sure that it is completely powered off.

2. Press the power button and the moment you press the power button immediately start tapping F2 key, you should see the system diagnostics screen.

3. Look for the component test, under that all the hardware will be listed, please choose Keyboard and initiate the quick test.

Note: If it fails it will generate a 24 digits alphanumeric failure id, please capture that.

If the test is passed, please uninstall the keyboard drivers from the device manager and update the BIOS.

Keep us posted,

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