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‎05-15-2023 05:23 PM

HP Recommended
Product: HP Pavilion x360 - 15-cr0077nr

Prior to going out of country for an unexpected period of time....I dealt with the escalation team regarding an issue with the hinge hardware on my laptop.  I ended up paying for a shipping box  (the cost was for the repairs to be done) such that I could send HP my laptop for repairs.  I didn't pack the laptop prior to leaving out of country and now that I am back I would like to send my laptop for repairs since I prepaid the repair cost.  However my case mangers contact information seems to have changed.  There's no solution on how the contact the escalation team and I do not want to send my Laptop without having a contact person.  Does anyone have a solution on how I can resolve this issue and get the repairs done that I already paid for.

Category:
3 REPLIES 3

‎05-15-2023 11:38 PM

HP Recommended

Hi @Help_Me23,

 

Welcome to HP Support Community.  

 

Thank you for posting your query, I will be glad to help you.

 

Due to limited support, I would request you contact our HP Support and our Support Engineers should be able to sort this out. HP Support can be reached by clicking on the following link.

 

https://www.hp.com/contacthp/

 

Please feel free to contact us here anytime you need any further assistance.

 

Have a great day!

 

Alden4
HP Support 

Raj_05
HP Support Community Moderator
Was this reply helpful? Yes No

‎05-18-2023 03:50 AM

HP Recommended

Thank you for responding.  The issue that I am having is that it says my service agreement has expired and there's no other option to contact someone directly.  Previously I was able to speak with a case manager directly to get past the expired situation.  My ticket was originally escalated.  Is there a way to contact the escalation department?

Was this reply helpful? Yes No

‎05-20-2023 11:55 PM

HP Recommended

Hi @Help_Me23,

 

Welcome to HP Support Community.  

 

Thank you for posting your query, I will be glad to help you.

 

Due to limited support, I would request you contact our HP Support and our Support Engineers should be able to sort this out. HP Support can be reached by clicking on the following link.

 

https://www.hp.com/contacthp/

 

Please feel free to contact us here anytime you need any further assistance.

 

Have a great day!

 

Alden4
HP Support 

Raj_05
HP Support Community Moderator
Was this reply helpful? Yes No
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