Short and long DST tests failed

[dchat]

Hi,

drive 1: HGST HTS541010A9E680 - 931.51 GB

SMART status: Error

Short Drive Self-Test: Failed 9CQG41-80VA7Q-XD7WMF-60WG13

After, long slowdowns of the computer I have done the Component test for HDD, which was Failed but the computer is still running without lags as same before. However, the DST test result is the same still.

Please help me to resolve it.

[praveen196]

@dchat Welcome to HP Community!

I understand that short and long DST tests failed.

According to the failure code. The issue with the hard drive. The part has to be replaced.

I would suggets you contact our phone support and check for the support option. They will help you.

Or you can contact the local service center for repair.

Here is how you can get in touch with phone support.

1)Click on this link - www.hp.com/contacthp/

2)Select the product type.

3)Enter the serial number of your device or select let HP detect your product option.

4)Select the country from the drop-down.

5)You should see the HP phone support number or Chat option listed.

We are experiencing longer than expected wait times to reach an agent due to the CoViD-19 impact and there might have been issues in you getting the expected resolution on the issue. 

Keep us posted,

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