Shows error while charging

[Abhiram533]

My laptop hp spectre 360 working good normally ,but when I connect charger to it after 10-20 min its showing error system diagnosis .

And laptop stops work pls help me

[Riddle_Decipher]

@Abhiram533 Welcome to HP Community!

Could you share the complete error message? Perhaps a screenshot of the error? to understand exactly what you need, also meanwhile, please run a test and calibrate the battery using the steps in this article: click here for details.

Let me know how that pans out,

If you feel I was helpful, simply click on Accept as Solution to help the community grow,

That said, I will have someone follow-up on this to ensure you've been helped,

Just in case you don't get back to us within 24 - 48hrs, and have a good day, ahead.

[Abhiram533]

• After 10min of charger connected it show this screen and system hangs and automatically restart with the below error page.
• 
• When charging disconnected it working well 
• I checked the enter system battery check,hard drive check it shows all tests are passed.
•  

[Abhiram533]

Only charger connected problem but charger and entire thing is working good.

[Huffer]

Your hard drive is bad. The test was not passed. 

[Abhiram533]

Then it why it is working in good condition when charger is not connected.

[Abhiram533]

Spoiler

If hard drive is bad the system should not work properly but it is working good when charger is not connected.

[Abhiram533]

I think it's is not compatible with Windows 10 1903 version.

[Huffer]

How can you read "the smart hard disk check has detected an imminent failure" and understand that as passing the hard drive test? I am not making this stuff up. Everything works a little harder with the charger connected and I suspect that pushes the hard drive and makes it fail as you see (bluescreen). Your fix is the hard drive not the charger. Post back if you want to have some help with replacing the hard drive or don't as you see fit. 

[Abhiram533]

It has passed the test.