Shutdown

[Mapaloo]

Hello 

Please help me out, my pavilion G6 notebook won't stay on for more than 5 minutes. It's keeps shutting down without any warning. And after shutting down sometimes it will power up and sometimes it won't. It goes off whether the power supply is connected or not and the batter is usually 40% or more.

What could be the problem?

[A4Apollo]

Hi! @Mapaloo, Thanks for stopping by the HP Support Forums!

I understand the laptop shuts down randomly after 5 minutes.

Don't worry I'll to help you out.

Did you make any software or hardware changes on your laptop?

Have you tried charging your laptop using a different adapter or battery?

Does the laptop shut down while you are at the BIOS page?

Please share the product number of your PC to assist you better.

Excellent description and a great diagnosis done. It is greatly appreciated.

Try updating the BIOS and chipset drivers on your PC and check if it helps.

You can try updating the drivers on your PC using HP support assistant.

Refer this article to know more information about using HP support assistant.

Uninstall the latest Windows Update from Windows 10.

1. In Windows, search for and open Troubleshoot settings.

2. Click Windows Update, and then click Run the troubleshooter. The utility scans your computer.

3. Follow the on-screen instructions and make any suggested changes. When done, close the troubleshooter.

   If the issue persists, continue with these steps.

4. In Windows, search for and open Check for updates.

5. Under Windows Update, click View update history.

6. On the update history window, click Uninstall updates. A list of recent updates displays.

7. Click the name of the update to uninstall, and then click Uninstall.

Try restoring the BIOS to default and check if it helps.

1.    Turn off the computer and wait five seconds.
2.    Press the Power button to start the computer and repeatedly press the F10 key to enter the BIOS setup menu.
3.    On the BIOS Setup screen, press F9 to select and load the BIOS Setup Default settings.
4.    Press F10 to Save and Exit.
5.    Use the arrow keys to select Yes, then press Enter when asked Exit Saving Changes?
6.    Follow the prompts to restart your computer.

Also, try the steps recommended below.

Right-click My Computer, and then click Properties.
Click Advanced system settings.
Click the Advanced tab.
In the Startup and Recovery section, click Settings.
Click to clear the Automatically restart check box.
 

If the issue persists try running a system diagnostics test on your PC and check if the hardware components on your PC are functioning correctly.

Refer this article to know more information about running system diagnostics on your PC.

Let me know how it goes!

Take Care! 🙂

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

[Mapaloo]

Now it has completely stopped powering up, when I try to power it up. The led light light and wireless light come on for a few seconds and go off. The fan starts but stops immediately the led lights go off.

[A4Apollo]

@Mapaloo, Thanks for your prompt response and time.

I appriciate your efforts for writing back to us.

As you mentioned still have issues powering on the laptop.

Try checking with a different adapter?

Do you see any blinking lights on the caps lock or num lock?

If the issue still persists after trying out the steps. It is a hardware issue with your printer.

I will share you few details through a private message about the service options for your laptop

Please watch your inbox for more information.

Hope this helps!

Take Care! 🙂

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

[Mapaloo]

Some times the Caplocks led light will come on but usually it's not coming on. Just the led light on the power button and wirlewir button are coming on. 

Maybe I will try another adapter.

[A4Apollo · Accepted solution]

@Mapaloo, Sure you can try checking with another adapter.

If you still have issues after trying with a different adapter, it is a hardware issue with your PC.

Please follow the steps suggested from my previous post for service options.

Have a pleasant day ahead!

Take Care! 🙂

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!