Single Button on Keyboard Doesn't Work at all. (The "r" Key")

[ptngo201]

Hello HP community, after 2 years of using this laptop, one of the keyboard keys has failed on me. Specifically speaking, it is my letter "r" that no longer works at all... You might wonder how I'm currently typing out the letter R, I have to resort to copy and pasting the letter now.

My laptop is no longer under warranty, so RMA'ing and things of the sort are out of the question now. This is an important problem to me, since I need this for college but having 1 missing letter is a massive pain.

Here are the attempted solutions and steps I've tried:

1. Air dusting and checking for debris under the key (everything else in the keyboard works 100% fine).

2. Ran the HP hardware/software diagnostic, returned with no mentioned problems.

3. All drivers are up to date and my programs have been checked for faultiness.

Is there anything I can do to fix this??

[Anand_Andy]

Hi @ptngo201,

Welcome to the HP Support Community

I understand you are facing a keyboard issue with your HP OMEN Laptop - 15-En0014nw Notebook PC. Not to worry I will help you to get a resolution to resolve the issue.

To assist better:

• Was there any recent update on the PC?
• Are all the drivers on HP Support Assistant up to date?
• If not please follow the document to update the drivers: HP PCs - How to Download, Install, and Use HP Support Assistant (Windows)

While you respond to that please try the below steps:

Update the BIOS & Keyboard drivers to resolve this issue

• Here's the link to download and install the above updates: Click here

If the issue persists, then please follow the steps mentioned in this document: HP PCs - Testing for hardware failures in Windows 10

If the issue still persists, I'm sending out a private message to assist you with the next course of action. 

Please check your Private message icon on the upper right corner of your HP Community profile Next, to your profile Name, you should see a little blue envelope, please click on it or simply click on this link.

Hope this helps! Keep me posted. 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!