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‎08-03-2024 04:35 PM

HP Recommended
Product: HP Pavilion 13 Laptop PC 13-bb1000 (436R0AV)
Operating System: Microsoft Windows 11

Today, I removed my wireless Logitech Mouse dongle from the right-side slide-open USB port, and it pulled the internal pins out so that they jammed the USB door open and left the port unable to be used.

 

Does anyone have an idea of the out-of-warranty cost of repair for the piece? Or if there is a way to self-repair? It seems to be it would be something soldered to the board. Thank you!

Category:
1 REPLY 1

‎08-06-2024 05:29 AM

HP Recommended

Hi @jawats1,

 

Welcome to the HP Support Community. 

I'd be happy to help you! 

 

I understand that this is a Hardware issue. Since the unit might need repair, I would request you to contact HP Phone support who can schedule a repair as per the warranty and the issue can be fixed.

 

For that to happen, we will give you additional instructions/information via Private Message.

Please check your inbox on the forums page for the private message.

 

Please mark this post as “Accepted Solution” if the issue is resolved and if you feel this reply was helpful click “Yes”.

Nal_NR-Moderator
I am an HP Employee

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