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‎07-07-2021 03:39 PM

HP Recommended
Product: hp envy laptop 13‑ba0006na
Operating System: Microsoft Windows 10 (64-bit)

My camera shutter lock will not disengage so can't use it for anything, any advice please its still under warranty 

Category:
2 people had the same question
2 REPLIES 2

‎07-07-2021 04:30 PM

HP Recommended

@PamTilley 

 

It works like a sliding door, you can use your fingers to slid it to left or right.

 

Regards.

BH
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‎07-08-2021 10:03 AM

HP Recommended

Hi@PamTilley, Welcome to the HP Support Community!

 

We reviewed your post and I understand that the webcam stutter not working. 

 

Don’t worry, I assure you I will try my best to get this sorted.

 

Request you to follow the below troubleshooting steps from the document fix :-

 

https://support.hp.com/in-en/document/c03430151

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

Have a great day! 

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