Smart Hard disk Error

[Johannes93]

When i startup my computer i get the error "Smart Hard Disk Error"  When i try to run the diagnostic it fails and i get failure id.

Failure-ID: GLMW31-7SJ967-MFPWMG-608P03

Product-ID: N8H92EA#UUW

What do i do? do i have to replace the harddrive or is it possible to fix the problem? my warranty is out, but what harddrive do i have to buy if i need a new one?

[Ruben_S]

Hi John,

Acoording to failure ID,Hard Disk 1 SMART Hard Drive Detects Imminent Failure.

You need to replace the Hard Drive on your HP Pavilion 15-p294.

"I work for HP."
Regards,
Ruben
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[iomare · Accepted solution]

Hi,

You need to replace the hard drive. So, what you need is a 2.5" SATA3 drive from your preferred brand such as Seagate, WD... 

Example:

https://www.amazon.com/Seagate-BarraCuda-2-5-Inch-Internal-ST1000LM048/dp/B01LYNQXCP/ref=sr_1_3?ie=U...

or you could opt for a 2.5" SSD which would increase everyday performance of the PC such as the Samsung 860 evo.

On page 69 of service manual you can see the steps to replace drive:

http://h10032.www1.hp.com/ctg/Manual/c04511833

You can also take a look at these HP videos which can help (click on hard disk drive assembly in list on left)

http://h20574.www2.hp.com/results.htm?SID=6936226&MEID=9716D07A-B0B5-4279-8829-B9171EA79EC2

You will need to reinstall the OS on the drive, either by using recovery disks, migrating a backup image or by downloading media creation tool from Microsoft on different PC, running and creating a bootable pendrive with the OS on it. Windows will automatically activate once installed and connected to Internet.

https://www.microsoft.com/en-us/software-download/windows10

If you choose this option you will need to use the pendrive to perform a clean install of Windows 10. You might need to disable fastboot and secure boot in BIOS. So, insert the pendrive in the PC and it should boot directly from the drive. If not, turn off PC by holding power button. Press power button and immediately keep pressing ESC  until startup menu appears and then press F9 and choose the pendrive in boot menu. Once it boots from pendrive follow the procedure to install Windows. You do not need a product key as it is in the firmware. Windows will automatically activate once installed and connected to internet.

When finished installing allow Windows to completely update and find all or most drivers. You can follow this process by going into settings > Security and update > click on Verify for updates. You might need to reboot a couple of times. Once completely updated you  can go into device manager and see if there are any missing drivers (there will be yellow exclamation mark next to the device). You can find these drivers and software on HP support page for your product.

https://support.hp.com/us-en/product/hp-pavilion-15-p200-notebook-pc-series/7486459/model/8687888/ma...

Hope it helps,

David

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[Johannes93]

Thanks alot for quick help, i have now ordered a new harddrive and hope thia will do the trick 🙂 better and cheaper then a new computer 🙂