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HP Recommended
HP 15-bs099nia
Microsoft Windows 10 (64-bit)

Hello!  

after pressing the power button it shows me a black screen with this text:

SMART Hard Disk Error

The SMART hard disk error check detected an imminent failure. To ensure not data loss, please backup the content immediately and run the Hard Disk Test in System Diagnostics.

Hard Disk 1(301)

F2 System Diagnostics 

ENTER Continue Startup

if i press Enter the windows boots up with no problem

if i try to test the hard drive it fails with following ID:

Failure ID: 9LRGXX-000ALT-XD7URG-60BK03 

can you please help me solve this problem.

1 ACCEPTED SOLUTION

Accepted Solutions
HP Recommended

According to the maintenance and service guide posted here http://h10032.www1.hp.com/ctg/Manual/c04763947

 

You system can use either a 7 or 9.5 mm 2.5 inch drive.  There are many choices available in SSD drives that you could install, Gb these Western Digital are one of many. Your laptop series came with drives up to 750 Gb so you should be able to install up to a 1 Tb drive with no issues.

https://shop.westerndigital.com/products/internal-drives/wd-blue-sata-2-5-ssd#WDS250G2B0A

 

If you find the information provided useful or solves your problems, help other users find the solution easier by marking my post as an accepted solution. Clicking "yes" on "was this reply helpful" also increases the chances that this solution will help others.
I am a volunteer, offering my knowledge to support fellow users, I do not work for HP nor speak for HP.



View solution in original post

3 REPLIES 3
HP Recommended

@hm741 

 

Sadly to say: Most of the time the 24 char disk failure id indicates the HDD is failing and it needs to be replaced.. Is it still under warranty ? If NOT, you have to replace yourself then rebuild your machine.

 

For (original) Windows 10. Please use Cloud Recovery tool:

 

               https://support.hp.com/au-en/document/c06162205

 

Regards.

BH
***
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Make it easier for other people to find solutions by marking a Reply 'Accept as Solution' if it solves your problem.




HP Recommended

thanks for your advise. isit possible to replace it with ssd? and what type of ssd is compatible with this laptop?

HP Recommended

According to the maintenance and service guide posted here http://h10032.www1.hp.com/ctg/Manual/c04763947

 

You system can use either a 7 or 9.5 mm 2.5 inch drive.  There are many choices available in SSD drives that you could install, Gb these Western Digital are one of many. Your laptop series came with drives up to 750 Gb so you should be able to install up to a 1 Tb drive with no issues.

https://shop.westerndigital.com/products/internal-drives/wd-blue-sata-2-5-ssd#WDS250G2B0A

 

If you find the information provided useful or solves your problems, help other users find the solution easier by marking my post as an accepted solution. Clicking "yes" on "was this reply helpful" also increases the chances that this solution will help others.
I am a volunteer, offering my knowledge to support fellow users, I do not work for HP nor speak for HP.



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