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- Smart hard disk error 301 with disk check failure

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06-03-2021 09:08 PM
Hello!
after pressing the power button it shows me a black screen with this text:
SMART Hard Disk Error
The SMART hard disk error check detected an imminent failure. To ensure not data loss, please backup the content immediately and run the Hard Disk Test in System Diagnostics.
Hard Disk 1(301)
F2 System Diagnostics
ENTER Continue Startup
if i press Enter the windows boots up with no problem
if i try to test the hard drive it fails with following ID:
Failure ID: 9LRGXX-000ALT-XD7URG-60BK03
can you please help me solve this problem.
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Accepted Solutions
06-05-2021 12:56 AM
According to the maintenance and service guide posted here http://h10032.www1.hp.com/ctg/Manual/c04763947
You system can use either a 7 or 9.5 mm 2.5 inch drive. There are many choices available in SSD drives that you could install, Gb these Western Digital are one of many. Your laptop series came with drives up to 750 Gb so you should be able to install up to a 1 Tb drive with no issues.
https://shop.westerndigital.com/products/internal-drives/wd-blue-sata-2-5-ssd#WDS250G2B0A
I am a volunteer, offering my knowledge to support fellow users, I do not work for HP nor speak for HP.
06-03-2021 11:36 PM
Sadly to say: Most of the time the 24 char disk failure id indicates the HDD is failing and it needs to be replaced.. Is it still under warranty ? If NOT, you have to replace yourself then rebuild your machine.
For (original) Windows 10. Please use Cloud Recovery tool:
https://support.hp.com/au-en/document/c06162205
Regards.
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06-05-2021 12:56 AM
According to the maintenance and service guide posted here http://h10032.www1.hp.com/ctg/Manual/c04763947
You system can use either a 7 or 9.5 mm 2.5 inch drive. There are many choices available in SSD drives that you could install, Gb these Western Digital are one of many. Your laptop series came with drives up to 750 Gb so you should be able to install up to a 1 Tb drive with no issues.
https://shop.westerndigital.com/products/internal-drives/wd-blue-sata-2-5-ssd#WDS250G2B0A
I am a volunteer, offering my knowledge to support fellow users, I do not work for HP nor speak for HP.