Smart hard disk error, imminent failure

[Papun]

There is a smart hard disk error , smart hard disk check has detected an imminent failure.latop is not getting started. Also performed the system diagnostic it also shows hard drive failure.

[banhien]

@Papun 

Can you STILL be able to access to your computer now ?

(a) If yes, please backup your data and ready to replace HDD,

(b) If no, Is it still under warranty ? If Yes, please call HP for a replacement.

In the US:

  http://www8.hp.com/us/en/contact-hp/phone-assist.html#section1

or HP technical support: 800-474-6836. If you live outside the US/Canada Region please click the link below to get the support number for your region.

  http://www8.hp.com/us/en/contact-hp/ww-phone-assist.html

Since your machine previously ran Windows 10, you can do a clean install W10 for free by using the media creation tool at the link below.

  https://www.microsoft.com/en-us/software-download/windows10

The tool will allow you to make a bootable installation media (USB/DVD) and you can use installation media to install.

During the installation process if you are asked to enter a product key, check the 'Skip' box and W10 will install and then automatically activate once you are connected to the internet using the key embedded in BIOS of your machine.

Then you can install the drivers and available software you need from your PC's support page.

Note: If you wish to keep user files and applications/programs, you ned to select this option from the beginning.

Regards.