Smart hard disk error

[Francis971]

I have the same problem as Virendra but hard drive test is failing each and every time I try to run the test, please help?

[The_Fossette · Accepted solution]

@Francis971

I reviewed your post and I understand that you are getting a smart hard drive error.

Don’t worry, I assure you I will try my best to get this sorted.

As you have mentioned that the hard drive test fails, that confirms that the hard drive is bad and needs replacement.

I recommend you contact support and they will assist you with the available service options for your computer.

Here is how you can get in touch with support.

1)Click on this link – www.hp.com/contacthp/

2)Select the product type.

3)Enter the serial number of your device or select let HP detect your product option.

4)Select the country from the drop-down.

5)You should see the HP phone support number or Chat option listed.

Let me know how it goes and you have a great day!

P.S: Welcome to the HP Support Community 😊

If you wish to show appreciation for my efforts, mark my post as Accept as Solution. Your feedback counts!

Cheers!

Stay Home – Stay Safe

[Francis971]

Thank you so much!

[The_Fossette]

@Francis971

You're welcome!

Cheers!