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‎02-26-2024 09:11 PM

HP Recommended
Product: HP ENVY x360 Convertible Laptop PC 13m-bd0000 (172M9AV)
Operating System: Microsoft Windows 11

I tried to charge my laptop today and smoke started coming out of the charging port. It started burning the tip of my charger. What can I do in this situation ? Please help. 

Category:
1 REPLY 1

‎02-27-2024 08:41 AM

HP Recommended

For your own safety, do not attempt to charge it.

 

If it is in warranty, contact HP and start a warranty repair claim. Click on the Repair button  towards the bopttom of the suport portal web page at the link below.

 https://support.hp.com/us-en/product/setup-user-guides/hp-envy-x360-convertible-laptop-pc-13m-bd0000...

 

or here

https://support.hp.com/us-en/help/repair

 

There are also other options on that HP web document page

 

 

If it is out of warranty, take it to a shop or consider sourcing a replacement laptop.


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