Software

[Aya01]

The pc turned off even though it had enough power without noticing me and didn’t open until I charged. I noticed when I put it in charge and opened that the percentage of power was 56%. Also, the pc froze on the black screen after sleep mood and did not respond until I turned it off from the power bottom. I installed fix version from the update and restored the pc, but the problem wasn’t solved (I changed the battery recently)

[erico]

HP has produced and brought to market more than a thousand different models of notebooks and desktop PCs over the years. It is difficult to help you if we don't know which specific model you own..

Method #1: If the notebook will boot into Windows, you can retrieve your Product Number by pressing Fn + Esc key.

Method #2: Press the power button and immediately tap the F10 key to invoke the BIOS. In the Main section, you will find the Product number or Product ID. Post that in your next reply in your thread. 


If your laptop has HP Hardware Diagnostics UEFI version 10.3.0.0, there is a System Information section that also has the Product ID. 
We need that information, along with the installed Operating System information to help you. 
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Don't forget to post the name of the installed operating system if you haven't already done that.

[Aya01]

OS name : Microsoft Windows 11 home 

version : 10.0.26100 build 26100

system model : HP pavilion laptop 14-ce0xxx

system type : x64-based pc

processor : intel R core TM i5-8250U CPU @1.60 GHz, 4core(s) 

[Aya01]

Device ID : 3F21B6EF-0261-43AB-90F3-3222C995D7F5

product ID: 00325-96309-06675-AAOEM